Terms and Conditions

Thank you for visiting the gifts and hampers terms and conditions page.

By making a purchase from www.todhunter.com or by making a purchase from Alexir Brands Limited you are agreeing to be bound by these terms and conditions in their entirety. These conditions are subject to change at any time, it is your responsibility to check these terms before buying hampers or gifts in case there are any changes.

Ordering

Alexir Brands Limited will accept orders via

Website www.todhunter.com
In writing by
- Post – Todhunter England (Alexir Brands Limited), Ridgewood Industrial Park, Uckfield, East Sussex, TN22 5QE
Email – info@todhunter.comvia the telephone on 01825 700897

Our lines are open 5 days a week, Mon-Fri 8:30am - 5:30pm

Any amendments or alterations to accepted orders must be in writing and may only be cancelled or varied with Alexir Brands Limited consent: the giving of such consent shall not in any way prejudice Alexir Brands Limited rights to recover from the Purchaser full compensation for any loss or expense arising from such cancellation or variation.

If the final order is increased from the initial agreed quantities please note that extra lead-time may be required to: re-stock items, pack items and dispatch the order.

Delivery

For all our delivery information, click here.

Allergy Information

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information.

Payments

All orders must be paid for in full prior to dispatch of the goods. The following payment methods are accepted;

Credit/debit cards –(Visa, MasterCard, and American Express debit and credit cards) - all card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised
PayPal

Credit terms are only acceptable for large corporate orders and by agreement only.

Credit Card Security:
To authorise the card payments all details are encrypted and passed between us and our provider using 128-bit SSL certificates.

Prices:
All prices for Goods are specified on all Alexir Brands Limited media (brochures or websites) and are correct at time of publication or at agreed contract prices. VAT will be charged at the current rate on vatable items only, i.e. chocolates or wines etc. Alexir Brands Limited reserves the right to change product and delivery prices without notice.

Returns and Refunds

We want you or your recipient to be delighted with your purchase, but if you are not, please contact us within 48 hours via phone on 01825 700897 or via email to info@todhunter.com. Please return any goods in unused and undamaged condition within 7 days of purchase, for an exchange or full refund.

Damaged or Defective Hampers:
If your recipient has received a damaged or defective hamper then we guarantee to replace or refund the hamper in full, as long as:

You telephone us on 01825 700897 or email info@todhunter.com within 48 hours of delivery of the hamper
If we request to see the hamper we will organise the collection at our cost, but the recipient is responsible in making the hamper available for collection between Monday to Friday 9am to 5pm (except Bank Holidays)
If requested, we may ask you to take a photograph of the damaged or defective hamper(s) and forward a copy to us

Please note;

You will not be charged for the collection of your item or for the delivery of a replacement hamper
We are unable to reimburse the cost of returning an item to us under any circumstances, as we will arrange collection through our own carrier at no cost to you

Cancellations

All orders can be cancelled up to the day of dispatch, when a full refund will be credited, except if:

the order is a large corporate order
the hamper is a bespoke hamper where specific items have been purchased
the order has been personalised

Online and Telephone Orders

For online and telephone orders the customer has the right to cancel, for whatever reason, an order up to 7 days after receipt of goods, as long as:

we are notified in writing, by fax or email, within 7 working days of delivery.
the hamper does not contain any perishable items.
the hamper remains unused and all components are un-opened
the recipient takes all reasonable care of the hamper and its contents prior to our collection which will take place by our carrier between Monday to Friday 9am to 5pm (excluding Bank Holidays)

We will refund you the full amount including carriage within 28 days of delivery.

Email and Written Orders

If a customer wishes to cancel their order once it has been dispatched then the following refunds will apply;


Orders placed for hampers not delivered due to incorrect delivery information provided	50% of invoiced price of the hamper less the original delivery and return charges
For orders placed where the carrier is unable to deliver due to the unavailability of the recipient and the hamper is returned to us	50% of invoiced price of the hamper less the original delivery and return charges

Perishable Food Excluded from 'Cooling-Off' Period

The perishable foods we sell on this website are excluded from your statutory right to withdraw purchases within the 7 working days 'cooling-off' period. The 'cooling off' period does not apply to perishable food items.

Substitutions and Product Availability

Alexir Brands Limited will make every effort to conform to product listings and in the event of non-availability, goods will be substituted with other item(s) of similar quality and value. Errors and omissions excepted. All orders are subject to availability, if a hamper is sold out then we will endeavour to contact the purchaser to agree an alternative hamper.

Environmental Packaging Policy

Our products consist of gift boxes, hampers and individual grocery products and where possible we have used recyclable packaging.

All of our products are sent out in strong cardboard boxes that fit each gift and hamper exactly to eliminate any unnecessary extra packaging. These are also fully recyclable.

Images and Graphics Depictions

Images on our website are intended for guidance only and are not necessarily displayed to scale or exact colour definition. Graphic depictions may not, therefore, be identical to actual products and should be used for general guidance only. Colours of linings can vary and photographic props i.e. glasses are not included unless otherwise stated.

Law

Any hampers containing alcohol can only be ordered by customer over 18 years of age.

These Terms and Conditions do not affect your Statutory Rights.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Privacy

Please click here to view our privacy statement.